SHIPPING & DELIVERY
Delivery Information
Delivery times, possible extra charges and installation arrangements — all in one place.
Delivery
All furniture on our site is delivered by our own team, and the price already includes delivery. Industrial buildings and residential buildings with a lift get free delivery to the door.
- Standard delivery is 7 to 14 days after ordering; the exact lead time is shown on each product page. Delivery to outlying islands may take longer - please confirm with our team in advance.
- We confirm the exact delivery date 1-2 days in advance via the WhatsApp linked to your contact number. If no WhatsApp is linked to that number, we will send an SMS instead.
- The delivery date can be arranged with us, but the exact time slot cannot be specified. If you need to change the date, please let us know in advance.
- If weather or other events beyond our control cause a delay, we will rearrange delivery as soon as possible.
Possible extra charges
Remote areas, village houses, and walk-up addresses may incur an extra charge - please ask our team for a quote. If delivery requires entry into a car park, the parking fee is borne by the customer.
| Situation | Charge (HKD) |
|---|---|
| Walk-up (no lift) - per floor Actual or volumetric weight up to 50 kg | +$50-150 per floor |
| Walk-up (no lift) - per floor Actual or volumetric weight over 50 kg | +$100-200 per floor |
| Above the 7th floor - per floor Applies from the 7th floor upwards | +$100-250 per floor |
| Selected remote areas e.g. Discovery Bay, Mui Wo, Jardine's Lookout, Tai Tam | $50-400 |
The amounts above are indicative only; the actual charge is confirmed by our team. Please enquire before placing your order.
View remote area coverage (New Territories / Outlying Islands / Hong Kong Island)
New Territories
Sha Tau Kok, Ta Kwu Ling, Lok Ma Chau rural areas, Lok Ma Chau, Kut Kwu Village, Ho Sheung Heung, north of Ng Tung River, east of Ma Wat River, Kwun Tei, Ping Che, Lau Shui Heung, Tai Mo Shan, Sai Kung Town, Sai Kung (excluding Tseung Kwan O), Bride's Pool Road in Tai Po, Wu Kau Tang Road, Luk Keng Road, and nearby areas.
Outlying Islands
Discovery Bay, Mui Wo.
Hong Kong Island
Jardine's Lookout, Tai Tam, etc.
There are many remote areas; those not listed are assessed by actual address - please check with our team in advance.
- Free delivery to the ground floor for village houses. If the items must be moved along a path, the first 100 m on flat ground is free; stairs or distances beyond 100 m incur an extra charge, agreed on site.
- If the delivery address requires carrying items via stairs to reach a lift or via lift to reach stairs, an extra charge applies.
- Some remote or hard-to-reach areas may not be serviceable - please check with our team in advance.
- Delays caused by incorrect delivery information may incur an extra charge. Please double-check your details.
Installation
Except for specified items, installation is not included. If you need installation, an additional fee applies - please ask our team for a quote, and contact us before delivery to arrange the date and time.
Questions about delivery times or extra charges?